Create Tool:
Create Time:1970-01-01 08:00:00
File Size:2.33 GB
File Count:49
File Hash:dbe1cc362c74fb506f42cf0edc8b56642c6eadb5
| 01 - Introduction.mp4 | 41.36 MB |
| 02 - Terminology Ice Review.mp4 | 56.25 MB |
| 03 - CSI - Purpose and Objectives.mp4 | 31.33 MB |
| 04 - CSI - Scope and Business Value.mp4 | 52.77 MB |
| 05 - The CSI Approach.mp4 | 34.64 MB |
| 06 - CSI Principles- Service Level Management and Ownership.mp4 | 40.26 MB |
| 07 - CSI Principles- Deming Cycle and Knowledge Management.mp4 | 43.72 MB |
| 08 - CSI Principles- Service Measurement and Baselines.mp4 | 36.59 MB |
| 09 - CSI Principles- ITSM Framework and IT Governance.mp4 | 41.29 MB |
| 10 - Seven Step Improvement Process - Purpose and Objectives.mp4 | 50.08 MB |
| 11 - The Seven-Step Improvement Process- Scope and Business Value.mp4 | 37.51 MB |
| 12 - The Seven-Step Improvement Process- Policies and Principles.mp4 | 34.24 MB |
| 13 - The Seven-Step Improvement Process- Basics.mp4 | 48.20 MB |
| 14 - The Seven-Step Improvement Process Step 1 Identification.mp4 | 51.82 MB |
| 15 - The Seven-Step Improvement Process Step 2 Define the Data.mp4 | 43.88 MB |
| 16 - The Seven-Step Improvement Process Step 3 Gather the Data.mp4 | 68.67 MB |
| 17 - The Seven-Step Improvement Process Step 4 Process Data.mp4 | 48.62 MB |
| 18 - The Seven-Step Improvement Process Step 5 Analyze Data.mp4 | 39.41 MB |
| 19 - The Seven-Step Improvement Process Step 6 Present and Report.mp4 | 72.02 MB |
| 20 - The Seven-Step Improvement Process Step 7 Implementation.mp4 | 56.44 MB |
| 21 - The Seven-Step Improvement Process Triggers, Challenges, and CSFs.mp4 | 62.69 MB |
| 22 - CSI Methods and Techniques - Assessments.mp4 | 74.62 MB |
| 23 - CSI Methods and Techniques - Gap Analysis.mp4 | 25.31 MB |
| 24 - CSI Methods and Techniques - Benchmarking Introduction.mp4 | 44.24 MB |
| 25 - CSI Methods and Techniques - Benchmarking Continued.mp4 | 59.23 MB |
| 26 - CSI Methods and Techniques - Service Measurement.mp4 | 64.63 MB |
| 27 - CSI Methods and Techniques - Metrics and KPIs.mp4 | 77.57 MB |
| 28 - CSI Methods and Techniques - Balanced Scorecard.mp4 | 49.02 MB |
| 29 - CSI Methods and Techniques - SWOT Analysis.mp4 | 33.42 MB |
| 30 - CSI Methods and Techniques - ROI and Business Cases.mp4 | 54.21 MB |
| 31 - CSI Methods and Techniques - Service Reporting.mp4 | 54.71 MB |
| 32 - CSI Methods and Techniques - Availability Management.mp4 | 36.24 MB |
| 33 - CSI Methods and Techniques - Capacity Management, BCM and ITSCM.mp4 | 41.96 MB |
| 34 - CSI Methods and Techniques - Problem, Knowledge, and Risk Management.mp4 | 62.17 MB |
| 35 - Organizing for CSI - Primary Roles.mp4 | 59.29 MB |
| 36 - Organizing for CSI - Support Roles in the Seven-Step Improvement Process.mp4 | 46.81 MB |
| 37 - Technology Considerations - ITSM Suites, Incident, Problem, Change, and Release_Deployment Management tools.mp4 | 56.86 MB |
| 38 - Technology Considerations - Event, Automated Incident_Problem Resolution, and Business Intelligence Tools.mp4 | 56.71 MB |
| 39 - Implementing CSI - Getting started.mp4 | 50.17 MB |
| 40 - ITSM Governance.mp4 | 38.54 MB |
| 41 - CSI and Organizational Change - Overview.mp4 | 44.11 MB |
| 42 - Kotter's 8 Steps - Step 1 and 2 - Urgency and Guiding Coalition.mp4 | 34.02 MB |
| 43 - Kotter's 8 Steps - Step 3 and 4 - Create a vision and Communicate a vision.mp4 | 44.44 MB |
| 44 - Kotter's 8 Steps - Step 5 and 6 - Empower your people and Gain Quick Wins.mp4 | 27.06 MB |
| 45 - Kotter's 8 Steps - Step 7 and 8 - Consolidate improvements and Institutionalize the change.mp4 | 39.78 MB |
| 46 - CSI, Culture and Communication.mp4 | 60.55 MB |
| 47 - Implementation Challenges, CSFs, and Risks.mp4 | 46.03 MB |
| 48 - ITIL - CSI Exam Cram #1.mp4 | 55.42 MB |
| 49 - ITIL - CSI Exam Cram #2.mp4 | 58.10 MB |
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